RETURNS AND REFUNDS

All services provided by Tanyi Global are non-refundable once work has begun. Clients are not required to start immediately after purchase and may choose to delay initiation based on their own timing and readiness.

Purchased services may be started, paused, or placed on hold at any time, provided communication remains active and ongoing.

Clients are expected to maintain communication throughout the duration of the project. If there is no response via email, WhatsApp, support tickets, or phone calls, the project will be considered inactive and closed after 90 days. Once closed due to inactivity, the service is no longer eligible for a refund.

If a project has not been completed, refund requests may be reviewed on a case-by-case basis. The following factors will be considered:

• Time and hours invested by our team
• Scope of work already completed
• Results delivered up to the point of request
• Validity and justification of the refund request

Service outcomes may be influenced by:

• Market conditions and fluctuations
• Supplier or third-party limitations
• Client requirements that may not be feasible
• Industry pricing structures, including heavily discounted or unrealistic expectations

Exceptional or mitigating circumstances may be considered at our discretion, but do not guarantee approval of a refund.

Once a refund request is submitted:

• It will be reviewed and assessed internally
• You will be notified of the outcome

If approved:

• The refund will be issued to your original payment method
• Processing times may vary depending on your bank or payment provider

The following items are not eligible for return, refund, or exchange

• Perishable goods (e.g., food, flowers)
• Newspapers and magazines
• Intimate or sanitary products
• Hazardous materials or flammable substances
• Sale or promotional items

Additional non-returnable items include:

• Gift cards
• Downloadable software or digital products
• Selected health and personal care items

6. Partial Refunds (Where Applicable)

Partial refunds may be granted in specific situations, including:

• Items showing clear signs of use
• Opened media products (CDs, DVDs, software, etc.)
• Items not in original condition, damaged, or missing parts not due to our error

Refunds (where applicable)

Returns are at the buyer's expense to our warehouse in Hangzhou, China.

All returns must be requested by e-mail or via our contact form, so that we can tell you how to proceed. We do not process returns from the location where we send our packages. Unfortunately, not all returns sent to the address indicated on the parcel can be processed.

Once your return has been received and inspected, we will send you an e-mail to inform you that we have received the returned item. We will also let you know whether your refund is approved or refused.

If approved, your full refund will be issued and your original credit card or payment method will be automatically credited within 7 business days.

Delayed or missing refunds (where applicable)

If you have not yet received a refund, first check your bank account.

Then contact your credit card company, as it may take some time for your refund to be officially posted.

Then contact your bank. There is often a processing time before a refund is posted.

If you have taken all these steps and still have not received your refund, please contact us at the following address: contact@ambience-uk.com

Shipping costs are not refundable.

Exchanges (where applicable)

We will only replace items that are initially faulty or damaged. If you need to replace yours with the same item, please email us within 48 hours of receipt at contact@tanyiglobal.com

If the job has not started, you may request an exchange for other services. If the job has begun, we will consider a pro-rate value for the exchange. 

Items that have been the subject of an exceptional discount or promotional code are not eligible for exchange.

Digital items cannot be cancelled or refunded.

Gifts

If the item was marked as a gift at the time of purchase and if it was shipped directly to you, you will receive a gift credit equivalent to the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you later, we will send the refund to them and they will know that you have returned their gift.

Shipping

To return your product, please first contact us by email.

You are responsible for the shipping costs associated with returning your item. They are not refundable. If you receive a refund, the cost of return postage will be deducted.

Depending on where you live, the time taken to receive your exchanged product may vary.

If you are shipping an item worth more than $75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.